Frequently Asked Questions — PKR360

You must be at least 18 years of age to register on pkr360, or the higher minimum age required by the operator's licensing jurisdiction, whichever applies. Providing a false date of birth is a serious breach of our Terms and Conditions and will result in immediate account closure and forfeiture of all balances. pkr360 strictly enforces this age restriction and conducts identity verification on all accounts.

No. Each individual is permitted to hold only one registered account on pkr360. Operating multiple accounts — whether under the same name, shared device, IP address, or payment method — is strictly prohibited. If duplicate accounts are detected, pkr360 reserves the right to close all associated accounts and permanently retain any balances held in them, including winnings.

For Pakistani users, the primary accepted identity document is a valid CNIC (Computerised National Identity Card). A valid passport is also accepted. Depending on your account activity, additional documents such as proof of residential address or source-of-funds information may be requested. All KYC documents must be submitted exclusively through the platform's secure HTTPS verification portal — never via unencrypted email or third-party chat apps.

To reset your password, click the "Forgot password?" link on the login screen and enter your registered email address. A password-reset link will be sent to that email — follow the instructions to set a new password. If you no longer have access to your registered email, contact pkr360 support at [email protected] (plain text) for further assistance. pkr360 will never ask for your current password through any channel.

pkr360 is accessible to users throughout Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. The platform is fully mobile-optimised and works on smartphones and tablets with a standard mobile internet connection. However, users are solely responsible for confirming that their use of the platform complies with local laws applicable in their city and province, including Pakistan's Prevention of Gambling Act, 1977.

pkr360 supports a range of payment methods familiar to Pakistani users. Available options are displayed live in the platform's cashier section and may vary depending on your region and account status. Common payment references in Pakistan include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah. These are listed for reference only — their mention does not imply that any of these providers endorse or support gambling operations. Always verify with your chosen provider whether they process gaming-related transactions.

All account balances, deposits, withdrawals, and transaction records on pkr360 are denominated in Pakistani Rupees (PKR). This means you see your balance, wagers, and winnings displayed in PKR at all times. If your chosen payment provider applies a currency conversion at their end, any resulting fees are your responsibility. pkr360 does not charge currency-conversion fees from its side.

Minimum deposit amounts on pkr360 vary depending on the payment method selected. The applicable minimum for each method is displayed in the cashier at the time of your transaction, so you can see the exact threshold before confirming. As a general guide, minimums tend to range from PKR 500 to PKR 1,000 for most methods, though this is subject to change based on payment provider conditions.

Withdrawal processing times depend on two factors: pkr360's internal review process and your chosen payment provider's processing speed. Standard withdrawals are typically reviewed within 24 to 48 hours after submission. Once approved by pkr360, the time for funds to reach your account depends on the payment method — some mobile wallet methods in Pakistan may be faster than bank transfers. Completed KYC is required before any withdrawal can be processed.

Withdrawals may be placed on hold for several reasons: pending KYC verification, active bonus wagering requirements that have not yet been completed, a mismatch between the withdrawal method name and the registered account name, or a routine security or compliance review. If your withdrawal is on hold, contact pkr360 support with your transaction reference number and our team will explain the specific reason and the steps needed to resolve it.

No. pkr360 requires that all deposit and withdrawal methods be registered in the same name as your pkr360 account. Third-party payment methods are not permitted under any circumstances. Using a payment method in another person's name will result in the transaction being declined and may trigger a compliance review on your account. This policy exists to protect both the user and the integrity of the platform.

pkr360 offers three primary categories of gaming content: sports betting, live dealer casino, and slot games. Sports betting covers cricket (PSL, T20 Internationals, ICC tournaments), football, UFC, and other major events. Live dealer casino includes Baccarat, Blackjack, Roulette, and game-show-style titles hosted by real dealers in real time. Slot games feature a wide range of titles with varying themes, volatility levels, and return-to-player rates.

Sports betting on pkr360 allows you to place wagers on the outcome of sporting events before they begin (pre-match) or while they are in progress (in-play or live betting, where available). You select a market, choose your outcome, enter your stake in PKR, and confirm your bet. If your selection wins, the winnings are calculated based on the odds at the time the bet was placed and credited to your account balance.

Yes. Pakistan cricket is one of the most popular sports betting categories on pkr360. You can typically find betting markets for Pakistan national team fixtures — including T20 Internationals and ICC tournament matches — as well as PSL (Pakistan Super League) games during the active season. Markets include match winner, top run-scorer, over/under totals, and more. Match availability and market depth depend on the specific event and scheduling.

In the event of a software or hardware malfunction during a game round — whether in a slot, live casino game, or other format — the affected round is voided and the stake is returned to your account balance. pkr360's decision regarding game malfunctions is final. If you believe a malfunction has not been correctly resolved, please contact support within 30 days of the incident, providing your username and any relevant game-round reference.

pkr360 offers a range of promotions that may include welcome bonuses for new registrations, reload bonuses on subsequent deposits, free spins on selected slot games, cashback offers, and sports-betting promotions tied to major events such as PSL season or ICC tournaments. All promotions are published on the platform with their individual terms, including wagering requirements, time limits, and eligible games. Availability varies and terms change over time.

A wagering requirement specifies the total amount you must bet before bonus funds or associated winnings can be withdrawn. It is expressed as a multiplier of the bonus amount — for example, a PKR 2,000 bonus with a 30x wagering requirement means you must place a total of PKR 60,000 in qualifying bets before the bonus converts to withdrawable funds. The specific multiplier, eligible games, and time limits are stated in each promotion's individual terms.

Bonuses may be cancelled for several reasons: the wagering requirement was not completed within the specified time limit and the bonus expired; a bet placed during the bonus period exceeded the maximum bet limit stated in the promotion terms; the bonus was claimed from an ineligible game or market; or a compliance review identified that the promotion was claimed in breach of eligibility criteria. If you believe your bonus was cancelled in error, contact support with the relevant promotion name and your account details.

No. Bonus funds are non-withdrawable until the full wagering requirement has been met. If you submit a withdrawal request while an active bonus wagering requirement is in place, you may be asked to either wait until the requirement is completed or forfeit the remaining bonus balance before the withdrawal proceeds. The specific policy for your situation will be clarified by support at the time of the request.

Yes. Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games such as Blackjack and Roulette — and some live casino titles — may contribute at a lower rate (such as 10% or 20%) or not at all. Game-specific contribution rates are published in the bonus terms for each individual promotion. Always check the contribution table for your active bonus before choosing which game to play.

pkr360 protects all data transmitted between your device and the platform using TLS/SSL encryption (evidenced by HTTPS and the padlock in your browser). Sensitive data including identity documents and financial records is stored with encryption at rest and accessible only to authorised personnel on a strict need-to-know basis. pkr360 does not sell personal data to third parties. Full details of data processing, storage, and your rights are set out in our Privacy Policy.

pkr360 provides six account-level responsible gambling tools: deposit limits (daily, weekly, monthly), loss limits, session time reminders, cooling-off periods (24 hours, 7 days, or 30 days), self-exclusion (time-limited or indefinite), and reality checks showing session duration and net result. All tools are available free of charge to every registered user and can be activated through account settings or by contacting support at any time. Read the full guide on our Responsible Gambling page.

To self-exclude, contact pkr360 support at [email protected] (plain text) and request self-exclusion, specifying whether you want a time-limited or indefinite exclusion. After identity confirmation, the exclusion takes effect immediately — you will be unable to log in, deposit, or place bets for the duration. Any real-money balance will be returned via your verified withdrawal method. pkr360 will not send you marketing communications during your exclusion period.

pkr360 does not provide legal advice and cannot confirm that online gambling is lawful in your specific jurisdiction. Pakistan's Prevention of Gambling Act, 1977 and other applicable legislation may restrict or prohibit gambling activities. pkr360 does not hold a gambling licence from any Pakistani regulatory authority. Users are solely responsible for determining whether their use of the platform complies with all laws applicable in their location before registering or playing.

pkr360 support is available 24 hours a day, 7 days a week. You can reach the team via the platform's live chat function or by emailing [email protected] (plain text only — not a clickable link). When contacting support, include your registered username and a clear description of your query — for transaction-related issues, include the relevant transaction reference number. Our team aims to respond to all email enquiries within 24 hours. Urdu-language assistance is available on request.